Ordering and Payment

  • Can I order online and pay on account?

    Yes. If you have an approved credit account with us, you can order online and have purchases charged directly to your account. If you don't yet have a credit account yet, you can apply through our website or contact our team. We also accept credit card or bank transfer payments at checkout.

  • Do I need to create an account to order?

    We recommend creating an account so you can track your orders, view your invoices, and access account-specific pricing. If you're unsure, contact our team and we'll help get you set up.

  • Can I get a quote before ordering?

    Absolutely. Adding products to your quote list and submit your enquiry online. Our team will get back to you with pricing and availability within 1 hour during business hours.

  • Is there a minimum order quantity?

    Most products don't require a minimum order quantity. Where a minimum applies, it will be displayed on the product page. If you need a quantity not listed, please contact us and we'll do our best to accommodate your requirements.

  • How do I order products not listed on the website?

    Our website includes our core range, but it isn't everything we can supply. If you can't find what you're looking for, get in touch. We'll let you know if we can source it or recommend another option.

  • Can I view my pricing?

    Yes, once you log in, your company pricing will be displayed.

  • How do I apply for a credit account?

    You can apply for a credit account by completing our credit application form, available on our website or by contacting our accounts team. Once submitted, applications are typically assessed within 3 business days. Terms and conditions apply.

  • Can I view my invoice and order history online?

    Yes - once logged into your account, you can view your order history, download invoices, and track the status of current orders. If you need access to older records or have a query about your account, please contact our accounts team

Delivery & Freight

  • Do you deliver nationwide across New Zealand?

    Yes, we deliver to locations throughout New Zealand, including rural addresses. Contact us for international freight options.

  • How long will my order take to arrive?

    We know you're often working to tight deadlines, so we aim to get orders moving as quickly as possible. Orders placed before 3pm are dispatched the same day for most stocked TransQuip products (excluding bulky items).

    Delivery times depend on your location and the products ordered, but most deliveries to main centres arrive within 2 business days. Rural and remote areas may take longer. Read the table at the bottom to show the different timeframes.

    We'll send you tracking details once your order has been dispatched.

  • Our shipping guarantees:

    • TransQuip stocked products (excluding bulky items and mudflaps): Order before 3pm and we'll dispatch the same day — or your order will be delivered free.

    • Custom foil-printed mudflaps (excluding the DF range): Dispatched within 10 business days once artwork and the die are approved — or your order will be delivered free.

    • Guardian hire equipment: Dispatched in full the next business day — or your order will be delivered free.

    • Premium delivery is also available in Auckland and Christchurch. Contact us for details.

  • Are freight costs included?

    Freight is calculated at checkout based on the size of your order, its weight and where it's being delivered.

    [If applicable: Free freight may apply for orders over a certain value - see our freight policy for details.] If you'd like a freight estimate before placing your order, get in touch and we'll be happy to help. Hicabiler I need to ensure the shipping cost logic that you have set up aligns with our ideals, please let me know when is a good time to discuss this

  • Urgent Delivery?

    Need it urgently?

    Give us a call before placing your order. If there's a faster option available, we'll do everything we can to get your order moving.

  • Warehouse Pickup?

    Pickup is available from: Auckland Wellington (hire equipment only) Christchurch

    Order online or contact us at least two hours before collection and we'll let you know when your order is ready.

  • How are large items like barriers and signs shipped?

    Large or bulky items are shipped via third-party freight carriers using pallet or oversized freight services. Our team will confirm freight arrangements with you prior to dispatch. Please ensure you have appropriate facilities to receive large deliveries at your address.

Products & Compliance

Returns & Support

  • What do I do if my order arrives damaged?

    If your order arrives damaged, don't use the product. Contact us as soon as possible—ideally within two business days—and send us photos of the damage and packaging.
    We'll work quickly to sort it out.

  • Can I return a product if I ordered the wrong item?

    We understand mistakes happen. If you've ordered the wrong item, please contact us within 14 days of receiving your order. Returns are accepted on unused, undamaged products in their original packaging, with a Return Authorisation number enclosed, subject to our returns policy. Custom or special-order items are not eligible for return. Return freight costs may apply. For any returns that are requested after 14 days, there is a restocking fee of 10%. If you're unsure whether your item can be returned, give us a call before sending it back.

  • Who do I contact for technical support or product advice?

    Need advice? Give our team a call.
    TransQuip: 0508 31 31 31
    Guardian: 0508 41 41 41

    Or email:
    [email protected]
    [email protected]

    You can also send an enquiry through the website and we'll get back to you within 1 hour during business hours.

  • Do you offer on-site demonstrations or product training?

    Yes. We offer on-site demonstrations and product training for selected products.

    If you'd like us to come out and talk through your requirements, get in touch and we'll see what we can arrange.

  • How do I request a refund?

    Contact our team with your order number and let us know what's happened.

    We'll review your request as quickly as possible in line with our Returns Policy and your rights under the Consumer Guarantees Act (New Zealand), or Australian Consumer Law where applicable.